Scheduling / Front Desk / Registration - Spanish

Indian Health Board • Full-time • Minneapolis, Minnesota • $42.66k - $49.89k / year • 4w ago

Full-Time | Non-Exempt

Weekdays | 8:30 a.m. - 5:00 p.m.

Post Date: 06/04/2025

Open Until Filled

Indian Health Board of Minneapolis is a Federally Qualified Health Care Center and community clinic providing access to quality health care and wellness services. We believe the best care happens when we listen and work together. While promoting and preserving our urban American Indian and Alaska Native traditions and identity, we embrace all people seeking patient-centered, culturally sensitive health care and wellness services.

At Indian Health Board we believe Good Relationships are supported by three interrelated values: Respect for culture - preserving and promoting our American Indian and Alaska Native heritage and identity while embracing all other cultures with acceptance and compassion; Excellence - seeking excellence in all our services, business practices, and community partnerships; Leadership - promoting ethical leadership based on collaboration and mutual respect.

We offer:

Platinum benefits package available for employees working 30 hours per week or more: Health, Dental, FSA
Company paid long term and life insurance
Generous paid time-off
Retirement savings plan with employer match

Our mission statement:

"To ensure access to quality health care services for American Indians and other peoples and to promote health education and wellness."

-Respect for Culture Excellence Leadership-

If our beliefs resonate with you, we want you, and encourage you to apply at IHB.

JOB SUMMARY

Our Patient Registration team greets and welcomes patients into our clinic. They perform a variety of reception, clerical, insurance, and data entry duties, such as answer in-coming phone calls, schedule appointments, and coordinate patient flow for both Spanish and English speaking patients. They will also provide interpretation during medical and dental patient appointments as needed

ESSENTIAL FUNCTIONS

Answer in-coming phone calls.
Schedule appointments using OCHIN/Epic via phone/face to face.
Assist with front desk coverage.
Register patients and assist patients with Registration form as needed.
Update patient registration information (address, phone number, insurance, sliding fee discount, Patient Survey, etc) in OCHIN/Epic.
Properly verify patients' insurance via OCHIN/Epic, MN-ITS, etc. as needed
Assist patient with Release of Information forms.
Schedule uninsured patients in MNSure schedule for financial assistance.
Collect upfront payments, co-pays, payments for pros work (dentures, partials, etc) from patients following current process and procedures.
Process insurance credit card payments as needed.
Print Daily Balance report and submit with payments and receipts.
Communicate with Drivers regarding ride schedule cancellations and confirmations.
Assist in patient satisfaction surveys as needed.
Ensure cash bag is locked and in the safe at the end of the business day.
Keep workstation welcoming, clean, and sanitized, including lobby during work hours.
Keep Central Registration area stocked. Copies made as needed.
Assist in extended clinic hour coverage on a rotating basis.
Complete projects assigned by supervisor.
Other duties deemed necessary by supervisor.

EDUCATION AND EXPERIENCE

High School diploma or equivalent, AA preferred
Fluent in Spanish and English
1+ years of medical or dental scheduling experience required
Computer experience required
1+ years of experience with Electronic Health Records scheduling (OCHIN/Epic a plus)
Knowledge of medical terminology highly desired

HIPAA

IHB makes reasonable efforts to limit access to and use of protected health information (PHI) by employees to the minimum necessary performance of assigned duties as outlines in job descriptions. This position is access restricted to PHI needed to carry out health care operations.

PHYSICAL DEMANDS

The work is sedentary. Typically, the employee may sit comfortably to do the work. There may be some walking, standing, bending, carrying of light items and driving an automobile. No special physical demands are required to perform the work.