Overview:
This position is a transitional leadership role with the intent to assume the Executive Director position upon the retirement of the current Executive Director in December 2026. Once hired, the individual will work closely alongside the outgoing Executive Director, gaining hands-on experience and in-depth knowledge of NHS’s operations, mission, and strategic goals to ensure a seamless leadership transition. Progressive assumption of staff supervisory responsibilities and strategic and operational decision making will occur during the transition year.
Organizational Profile:
Neighborhood Healthsource (NHS) is a primary clinic organization with a 55-year history of serving the neighborhoods of the Minneapolis, MN Metropolitan areas.
Our Mission is to improve the health of our communities by providing quality health care services that are affordable and accessible, while advancing health equity for all.
NHS’s organizational details include:
- Established as a Federally Qualified Health Canter (FQHC), we offer primary care, community health programming and behavioral health services (including suboxone treatment), offering these services to insured and uninsured patient populations
- Four clinics in North, Northeast Minneapolis and Coon Rapids
- Robust community health programming including chronic disease testing and interventions, pop-up clinics throughout our service area, extensive substance use outreach and treatment, reproduction health treatment, school-based health education and referral for services
- Non-profit, Tax-Exempt entity
- Outstanding Quality of Care reputation
- Excellent financial performance history with a strong balance sheet and financial performance ratios, no long-term debt, annual operating budget of $10M
- Over 100 staff FTE’s
- Offers State-Based insurance enrollments assistance
- Enjoys significant community support, ongoing government and private corporation grant contributions, and is known for a variety of public/private partnerships and innovative approaches to primary care delivery
- Key to the establishment of the first FQHC-led Accountable Care Organization in the country (the Federally Qualified Health Care Network or FUHN), representing some 12 other local Health Centers in a variety of payer contracting agreements
- Plans are currently underway to develop a primary care clinic co-located with an 80-unit affordable housing project
- Uses Athena-based Electronic Medical Record, Patient Registration and Patient Accounting System.
Position Summary:
The Executive Director position serves as NHS’s principal leader, reporting to the NHS Board of Directors – comprised of both patient and community representatives. The Board charges the Executive Director with the executive management of all internal and external operational and strategic aspects of NHS. All staff report to the Executive Director, including four managers, reporting directly to the position.
With the announced retirement plans of the current Executive Director, the Board has established a transition plan calling for the replacement candidate to be hired by Q1 of 2026. The candidate will be hired as an Executive Director and will complete a training and transition plan developed by the Board. If successfully completed, the selected candidate will be named the replacement Executive Director prior to December 31, 2026, and will be eligible for further compensation increase to be determined by the Board. During this transition plan period, the position will assume increasing responsibilities for the areas outlined in the Executive Director job description.
Relocation assistance may be considered for candidates who are selected and either reside out of state or live at least two hours’ driving distance from any NHS location. The amount and availability of this assistance will be determined by the board on a case-by-case basis, as deemed appropriate.
Essential Functions:
Leadership – Builds a strong system of health care delivery that meets patient needs
- Demonstrates effective leadership and commitment to organizational Mission
- Ensures Board member recruitment, retention and development necessary to effectively govern the organization
- Manages Board and its Committees by providing information, making recommendations and facilitating Board decision-making
- Ensures that NHS’s Mission governs all its activities
- Builds systems thinking and learning capacity to quickly respond within a constantly changing environment
- Actively demonstrates leadership and professional development
Planning – Establishes a structure and process for developing, implementing and evaluating strategic, tactical, and operational plans
- Utilizes strategic thinking to expand and adapt to meet the needs of the community and our patients
- Recognizes and develops responses to organizational challenges
- Scans the environment, assesses the competition and develops business opportunities
- Effectively positions NHS to identify and deliver on opportunities for needed resources and services
- Fosters a collaborative, inclusive planning environment and process to achieve optimal business and patient outcomes
- Leads the development of Board-adopted Strategic Plan, and executes resulting strategic initiatives as directed
External Relations- Establishes the climate, structure, and processes needed for the effective partnership with various external parties (including governmental agencies, third party payers, private funders and other community partners) to leverage organizational assets necessary to accomplish performance goals and strategies
- Maintains FQHC status and meets all necessary conditions as part of Public Health 330 Grant Program
- Actively manages the payer relationships with Medicare and Medicaid as well as various commercial health insurers to maximize patient revenue
- Collaborates with other community health centers and related organizations (MNACHC, FUHN) to enhance NHS operations
- Articulates the value and impact of NHS programs in public and personal communications
- Promotes the image and visibility of NHS within the community
- Participates in efforts to inform public policy related to health centers at all levels of Government
- Represents NHS in the community and works collaboratively with community organizations to develop programming opportunities
- Maintains knowledge base of, and anticipates the impact of, existing and proposed government policies affecting community health centers
Financial Management – Establishes a financial structure and processes that effectively support the business strategies and operational needs of NHS
- Ensures financial stability for NHS by balancing net patient revenue, grant revenue, and other revenue sources
- Develops and implements Board-approved annual operating budget
- Seeks and develops funding opportunities to support NHS’ Mission
- Ensures timely completion of annual external audits, IRS filings, and CMS cost reports.
- Anticipates and plans for funding of long-term capital needs
- Assures that various funding requirements are met, and reports are submitted as required
- Develops and implements HRSA Business Plan
Quality Management – Establishes the structure and processes that effectively delivers care to our patients that meets or exceeds clinical quality and customer service standards
- Fosters an operating environment that encourages continuous quality improvement, and promotes quality and service excellence for patients
- Develops and implements HRSA Health Care Plan
- Assures deployment of appropriately credentialed clinical staff
- Meets or exceeds applicable peer group clinical quality measurement comparisons as reported through Minnesota Community Measurement and UDS
- Meets or exceeds applicable peer group patient satisfaction measure comparisons as reported through a variety of agencies
Operations Management – Establishes the structure and processes that effectively support the operational goals of NHS
- Provides overall direction, coordination, and evaluation of clinic sites and community health programming
- Responsible for overseeing all staff recruitment and supervision in accordance with established management structures
- Drives continuous organizational effort to enhance operating efficiency and bottom-line accountability
- Deploys physical and human resources to maximize operations
- Secures and maintains compliance with all operational regulatory requirements
- Secures appropriate vendor relationships necessary to effectively manage operations
- Provides for a risk management program designed to mitigate liability risk, and secure necessary insurance protections for physical and human assets. Is responsible for claims reporting activity.
Information Management – Establishes the structure and processes that ensure the availability of data necessary for effective strategic, tactical, and operational decision-making
- Ensures availability of information necessary to implement business strategies and fulfill reporting requirements
- Ensures the integrity of information to better understand the business and business opportunities
- Identifies and implements state-of-the-art technology tools for adoption that serves to increase NHS' ability to capture and analyze information for operational efficiencies
- Ensures adequate IS infrastructure is deployed to maximize the impact of our Practice Management and Electronic Health Record systems
- Ensures maximization of data to ensure delivery of high quality patient care, optimal patient flow, provider productivity, and continuity of care aimed at improved health outcomes
Human Resources Management – Establish the structure and processes that ensure the optimal deployment of human capital to maximize organization potential
- Creates and maintains a team-oriented work climate of collaboration and cooperation
- Sets and implements sound personnel policies, ensuring that job actions conform to equal employment opportunity/affirmative action and other regulatory requirements
- Creates an environment of personal accountability
- Assures the orientation, development, and ongoing review of staff performance
- Ensures efficient recruitment and retention of clinical and administrative staff to deliver operations goals and strategic Initiatives
Qualifications:
- Master's degree in health care, public or business administration or related area with at least seven years of hands-on management/operational leadership experience in health care delivery or a related field Bachelor’s degree with at least 12 years of experience
- Demonstrated leadership, personnel management and supervisory skills
- Understanding and experience with business functions of operating a medical provider groups
- Demonstrated organizational leadership experience
- Superior written and verbal communications skills. Able to work cooperatively and respectfully with others.
- Demonstrated analytical and problem-solving skills
- Computer skills at the level necessary for working efficiently in the company’s practice management system, especially in the electronic medical record
- Experience working with diverse staff and public
- Familiarity with publicly funded programs and community-based health care organizations is highly desirable
Benefits: Neighborhood Healthsource offers competitive pay and benefits among community health centers. Eligible employees (24 hours/week or more) receive benefits including;
- Generous paid time off and holidays
- Health insurance
- Life insurance
- Disability insurance
- Flexible spending account
- Optional 403(b) retirement, vision, and dental plans
- 403 (b) matching- After one year, there is a 3% matching contribution that starts at 20% vesting.
- Federal Loan Repayment Eligibility for Medical/Behavioral Health Providers and RNs
- Mileage reimbursement for travel between clinics and to/from outreach event
NHS IS AN AA/EOE Employer
