Medical Patient Care Representative (PCR-M) BILINGUAL SPANISH REQUIRED

Southside Community Health Services Inc • Full-time • Minneapolis, Minnesota 55407, United States • $20 / hour • 38min ago

Welcome Patients and Keep Care Moving—Join Southside Community Health Services as a Medical Patient Care Representative

Southside Community Health Services (SCHS) is seeking a Medical Patient Care Representative to support efficient clinic operations and provide excellent front-line customer service for our patients. This role plays a vital part in ensuring smooth patient flow, supporting access to care, and creating a welcoming experience for the diverse South Minneapolis community we serve.

About the Role

The Medical Patient Care Representative serves as a key point of contact for patients, assisting with appointment scheduling, registration, and front-desk operations. This position helps ensure accurate patient information, verifies insurance coverage, and collects payments while supporting efficient clinic workflows and a positive patient experience.

Key Responsibilities

Answer clinic phones, provide information, and route messages as appropriate
Schedule and confirm patient appointments while supporting efficient clinic flow
Complete pre-visit processes prior to scheduled patient appointments
Greet patients, update registration information, and assist new patients with registration forms
Verify insurance information and collect co-pays or fees at the time of service
Identify opportunities for patients to connect with enabling services such as Patient Advocates
Maintain an organized and welcoming front office environment
Participate in staff meetings, quality improvement activities, and clinic initiatives
Provide interpretation support if designated as a qualified interpreter
Assist with other duties as assigned to support clinic operations

What You Bring

Exceptional customer service and communication skills
Ability to work both independently and as part of a team
Strong organizational skills and attention to detail
Ability to manage multiple responsibilities in a fast-paced environment
Cultural awareness and ability to build rapport with patients from diverse backgrounds
Professional judgment, flexibility, and ability to remain calm under pressure
Commitment to the SCHS mission and values

Qualifications

Training as a receptionist and experience in scheduling clinical appointments.
Epic software experience preferred.
Bilingual (English/Spanish) REQUIRED.
Good computer skills.

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